From the President’s Desk

Welcome! I’m glad you’re here.

After more than 30 years in the insurance industry, I’ve learned that experience teaches us far more than what’s written in a manual.

Through this page, I’d like to share my thoughts on industry practices, lessons learned, and issues that affect the work we do every day.

My goal is simple: to encourage thoughtful discussion, share practical insights, and occasionally offer a different perspective.

Pam Hall
President, Calibrated Insurance Services, LLC

From the President’s Desk

Welcome! I’m glad you’re here.

After more than 30 years in the insurance industry, I’ve learned that experience teaches us far more than what’s written in a manual.

Through this page, I’d like to share my thoughts on industry practices, lessons learned, and issues that affect the work we do every day.

My goal is simple: to encourage thoughtful discussion, share practical insights, and occasionally offer a different perspective.

Pam Hall
President, Calibrated Insurance Services, LLC

Latest Articles

  • August 17, 2026

    Independence is fundamental to the appraisal process. When an appraiser is selected to evaluate a disputed property insurance loss, that appraiser must be free to exercise independent professional judgment based on the facts, documentation, inspections, estimates, and other information relevant to the dispute.

  • July 16, 2026

    A well-prepared Memorandum of Appraisal identifies the parties involved, the date of loss, and, most importantly, the issues being submitted to appraisal. Although not every appraisal begins with one, it can significantly reduce confusion by clearly defining the scope of the appraisal before inspections begin.

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    June 25, 2026

    This article breaks down how Calibrated Insurance Services supports you through the process — clarifying what we handle, what remains within your control, and how our team helps bring files to resolution efficiently and professionally.

  • May 14, 2026

    Neutrality is essential — it means objectivity, fairness, and professionalism. But neutrality should never be confused with passivity. A neutral appraiser’s role isn’t to sit back and wait for the process to unfold. It’s to stay actively engaged, informed, and responsive while ensuring that the appraisal stays on track and within scope.

  • April 19, 2026

    A large commercial property owner filed a claim for hail damage to a multi-tenant building. The insurer offered $175,000. The insured’s contractor estimated repairs at over $475,000. Tensions rose quickly.

  • March 28, 2026

    Referring a disputed insurance claim to appraisal can be a smart and efficient way to resolve value disagreements—but only when done correctly. Over the years, we’ve seen several recurring missteps that can cost time, money, and even credibility in the process.

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    March 16, 2026

    As an insurance appraiser, having the right tools at your disposal can significantly impact your efficiency, accuracy, and overall success in appraising insurance claims. Whether you're assessing property damage, valuing assets, or determining claim settlements, these five essential tools can streamline your workflow and enhance your appraisal process.

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    February 15, 2026

    A business continuity plan is not merely a document but a lifeline—a strategic blueprint designed to ensure an organization's resilience and survival in the face of adversity. It's a proactive approach that goes beyond reacting to crises; it's about preparing, adapting, and thriving in turbulent times.

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    January 9, 2026

    Alternative Dispute Resolution (ADR) techniques have become increasingly popular for resolving conflicts outside of traditional courtroom settings. Whether it's mediation, arbitration, or negotiation, mastering ADR can be a game-changer in navigating disputes efficiently. Here are ten effective tips to enhance your ADR skills and achieve successful resolutions.

  • December 9, 2025

    Insurance appraisers are the linchpin in ensuring fair and accurate claim assessments. Staying prepared and updated with the latest industry practices is paramount for success in this dynamic field. Here's an essential checklist for insurance appraisers to stay prepared and remain at the forefront of their profession:

  • November 9, 2025

    Xactimate stands as a cornerstone software tool in the world of insurance appraisals, enabling appraisers to create precise estimates for property damages efficiently. However, delving deeper into its functionalities reveals a world of time-saving shortcuts that can revolutionize the appraisal process.

  • August 15, 2022

    In the dynamic landscape of insurance adjusting, traditional approaches to resolving claims often involve lengthy and adversarial processes that can strain relationships and delay settlements. However, there's a transformative shift gaining momentum—one that's redefining the way insurance professionals approach dispute resolution: the embrace of mediation.

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    August 15, 2022

    Navigating insurance claims can be a labyrinth of complexities, especially when it comes to the appraisal process. Understanding the intricacies of this vital stage is crucial for both policyholders and insurance professionals. Here are three pivotal facts about the insurance appraisal process that everyone should know:

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